At Jolie & Chic Store, we’re committed to making your shopping experience as effortless and elegant as our collections. Below you’ll find all the details about our shipping options and straightforward returns process designed for your complete satisfaction.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days after payment confirmation. You’ll receive a shipping notification email with tracking information once your order is on its way.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipping)

International Shipping

We proudly ship worldwide (excluding certain restricted regions in Asia and remote locations). Please note:

  • Customs fees and import duties are the responsibility of the customer
  • Delivery times may vary based on destination country customs processing

During peak seasons or unforeseen circumstances, shipping times may be slightly extended. We appreciate your understanding and will keep you informed of any significant delays.

Returns & Exchanges

We want every Jolie & Chic piece in your wardrobe to inspire confidence. If an item doesn’t meet your expectations, our concierge team is here to help.

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging should be included when possible

Non-Returnable Items

To maintain our quality standards, these items cannot be returned:

  • Foundation Base Layers (for hygiene reasons)
  • Final Sale items (clearly marked during checkout)
  • Personalized or altered garments
  • Items without original tags or showing signs of wear

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our concierge team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (helps us improve)
  • Whether you prefer a refund or exchange

Sample email template:

Subject: Return Request for Order #12345

Dear Jolie & Chic Concierge,

I would like to initiate a return for the following item(s) from my order #12345:

– [Item Name] in [Size/Color]

Reason for return: [Fit/Quality/Other]

I would prefer: [Refund to original payment method / Exchange for [Item Name] in [Size/Color]]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Email Address]

Step 2: Package Your Items

Once approved, you’ll receive return instructions. Please:

  • Use the original packaging when possible
  • Include the completed return form (provided via email)
  • Securely seal the package to prevent damage

Step 3: Ship Your Return

  • Return shipping is at the customer’s expense unless the return is due to our error
  • We recommend using a trackable shipping method
  • Retain your shipping receipt until the process is complete
  • Ship to: Jolie & Chic Store, 327 Radford Street, Louisville, US 40242

Refund Process

Upon receiving and inspecting your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • You’ll receive email confirmation when completed

Exchange Process

  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded as needed
  • Standard shipping rates apply for the new shipment

International Returns

For our global clientele outside the US:

  • Customs fees/duties are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If you receive a damaged item or something different from your order:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a prepaid return label if needed
  • Expedited replacement shipping at our expense

Our style concierge team is always available at [email protected] to answer any questions about our returns policy or assist with your order.

We appreciate your trust in Jolie & Chic Store and are committed to making every aspect of your shopping experience as refined as our collections.