At Jolie & Chic Store, we want every piece in your wardrobe to inspire confidence and effortless elegance. Should any item not meet your expectations, our straightforward returns process ensures your complete satisfaction.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in their original condition with tags attached. Please note:

  • Items must be unworn, unwashed, and free of any alterations
  • Original packaging should be included when possible
  • Final sale items (see below) cannot be returned or exchanged

Non-Returnable Items

To maintain quality standards, these curated collections cannot be returned:

  • Foundation Base Layers (for hygiene reasons)
  • Final Sale items (clearly marked during checkout)
  • Personalized or altered garments
  • Items without original tags or showing signs of wear

The Return Process

Step 1: Initiate Your Return

Email our concierge team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (helps us improve our collections)
  • Whether you prefer a refund or exchange
Subject: Return Request for Order #12345 Dear Jolie & Chic Concierge, I would like to initiate a return for the following item(s) from my order #12345: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for return: [Fit/Quality/Other] I would prefer: [Refund to original payment method / Exchange for [Item Name] in [Size/Color]] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address]

Step 2: Package Your Items

Once approved, you’ll receive return instructions. Please:

  • Use the original packaging when possible
  • Include the completed return form (provided via email)
  • Securely seal the package to prevent damage

Step 3: Ship Your Return

Return shipping is at the customer’s expense unless the return is due to our error. We recommend:

  • Using a trackable shipping method
  • Retaining your shipping receipt until the process is complete
  • Sending to our Louisville studio address (provided in approval email)

Refund Process

Upon receiving and inspecting your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • You’ll receive email confirmation when completed

Exchange Process

For exchanges:

  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded as needed
  • Standard shipping rates apply for the new shipment

International Returns

For our global clientele outside the US:

  • Customs fees/duties are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional charges

Note: We currently cannot accept returns from restricted regions in Asia and certain remote locations.

Damaged or Incorrect Items

If you receive a damaged item or something different from your order:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a prepaid return label if needed
  • Expedited replacement shipping at our expense

For any questions about our returns policy, our style concierge team is always available at [email protected].

We appreciate your trust in Jolie & Chic Store and are committed to making every aspect of your shopping experience as refined as our collections.