FAQ

Our denim collection is thoughtfully curated for the modern woman, featuring:

• ComfortDenim – Our signature line with exceptional stretch and recovery
• Bootcut & Flare – Timeless silhouettes with contemporary fits
• Skinny Jeans – Versatile essentials for day-to-night wear
• New Denim – Our latest innovations in fabric and fit

Yes! We offer dedicated Petite Dresses and Petite Tops collections, proportioned specifically for women 5’4″ and under. Our midi and maxi dresses are also available in petite lengths.

Our Ponte Pants are designed with our signature 3-Point Test for effortless elegance: (1) premium stretch fabric that holds its shape, (2) a tailored yet comfortable fit that transitions from office to evening, and (3) wrinkle-resistant properties for polished wear all day.

We offer two elegant delivery solutions:

• Standard Shipping ($12.95): Processed in 1-2 business days via DHL/FedEx, delivered in 10-15 days
• Free Shipping (Orders $50+): Processed in 1-2 business days via EMS, delivered in 15-25 days

Pro Tip: Combine versatile pieces like our ComfortDenim jeans with a Shirt Dress to qualify for free shipping while building a capsule wardrobe.

You’ll receive detailed tracking information via email as soon as your carefully packaged order leaves our Louisville studio. For additional assistance, our team at [email protected] is always happy to help.

We deliver worldwide* from our Louisville headquarters, bringing our signature blend of comfort and sophistication to your doorstep. (*Currently excluding select regions in Asia and remote areas)

We stand behind every piece with our 15-day return policy. If an item doesn’t meet our shared standards of effortless elegance, simply return it for an exchange or refund. All items must be unworn, with tags attached, and in original packaging.

Please email our concierge team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return. We’ll provide return instructions and a prepaid label when applicable.

Our rigorous quality standard ensures every piece:

1. Drapes or fits flawlessly for your body type
2. Transitions seamlessly between occasions
3. Maintains its polished appearance after multiple wears

If an item fails to meet these standards, we encourage you to take advantage of our return policy.

For your convenience and security, we accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions and never store your complete payment details on our servers. For added security, we recommend PayPal for all international orders.

Currently, we focus on delivering exceptional wardrobe essentials rather than gift cards. However, our 15-day return policy allows recipients to exchange items for something better suited to their personal style.

Our style concierge team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends and US holidays). For reference, our headquarters are located at:

327 Radford Street
Louisville, US 40242

While we don’t currently offer personal styling services, our collections are carefully curated to work together. Many customers build versatile capsule wardrobes by pairing our Shirt Dresses with Ponte Pants, or layering Foundation Base Layers under Jumpsuits for transitional weather.

We introduce new pieces seasonally, with special emphasis on our New Denim innovations. Sign up for our emails at checkout to be the first to know about fresh arrivals designed for life’s beautiful transitions.